FAQ

Yes. If you log-in to the client area, MyEVO, you will be able to see all your monthly payments and respective invoices

During registration, you will be required to enter your credit/debit card details. The card details you submit will be associated with your membership fee and will then be charged automatically through our system. You can check all transactions through MyEVO via the website.

If this happens, you will receive an SMS text to notify you. First check the expiration date of your card. If this is not the cause of the rejection, contact your card provider or check their website for the following:

1) Does your card have online payments activated and is it ‘Moto’ enabled for cyclical payments.

2) Have you exceeded your card limit or internet transaction quota.

Yes. There are two ways to book a Personal Training session:

1) Log in to the client area, MyEVO. Here you will be able to book a training session with a specific trainer, or simply have one of our trainers contact you.

2) On the website www.evofitness.ch, you will find a menu option 'Training'. If you click on this option, you will be directed to information about EVO Personal Training services. If you scroll down, you will be presented with all the Personal Trainers at EVO Fitness. You will be able to contact them directly by email to book your session.

The club does not have group classes, because our aim is to provide you with the most space and the best training equipment available on the market. However there are small group Personal Training sessions. These must be booked directly with the personal trainer and carry an extra cost - further details are available via our website.

The club does not have a sauna, because our aim is to provide you with the most space and the best training equipment available on the market.

EVO Fitness has state of the art and innovative equipment for cardio, strength and functional training, including leading brands such as Precor, Technogym, Woodway, Concept II, and Tomahawk.

Our clubs do not have a reception desk, but any necessary products can be purchased at our vending machines inside the club. Vending machines only accept coins.

Yes. You can have a free trial session by texting EVO TRIAL to 543 (fees regarding the sending of this message may apply). You will receive a PIN Code which you can enter in the keypad at the EVO club entrance. This code is only valid once per mobile number. Once you have received the SMS text, the PIN CODE is valid for 2 weeks.

At EVO Fitness, we have no contracts. By signing up, the only obligation is the payment of your membership via direct debit. You can be a member of EVO Fitness as long as you want and you can cancel your membership at any time by logging into the client area in MyEVO.

You can become a member of EVO Fitness by registering through the website www.evofitness.ch. On the top right hand corner, you will see a menu link 'Join'. If you click on it, it will direct you to the registration form. It has two steps, once completed you have officially joined the club

No. Your membership price will remain unchanged as long as you remain our member.

No. Instead, you will be issued with a bracelet. This bracelet must be collected from the EVO club at a specific day/time. Once you collect your bracelet, you must activate it. This bracelet will be your pass into the gym every time you attend the club. For further details on obtaining your bracelet, please log in to MyEVO, via the website.

Once you become a member at EVO Fitness you will be able to log-in into our client area, MyEVO. This will allow you to manage your membership - from updating your contacts and booking personal training, through to managing payments and credit/debit card details.

The quickest way to log-in to MyEVO is through the website www.evofitness.ch. On the top right hand corner you will find a menu option - 'MyEVO'. Once you click on it, you will be automatically directed to the MyEVO log-in page. To log-in you must enter the email address and password you provided during registration.

When joining our club, an initial one-time joining fee of 69CHF will be charged. From then on, the membership fee is 69CHF per month.

Yes. Your membership can be frozen for up to 3 months. You can unfreeze your membership at any time. Freezing/unfreezing can be done by logging in to MyEVO. If you freeze your membership, you will only be charged 20CHF per month instead of full monthly fee.